We package orders on Tuesday, Wednesday, and Thursday. Packages are dropped at the post office on Wednesday, Thursday, and Friday. Orders placed after 4pm pst on Wednesday will not ship out until the following week.

• Broom orders are shipped within 2-3 weeks of purchase via USPS unless otherwise arranged.

• Kits for Live workshops are shipped the week prior to the workshop date.
  Example: If you place your order in November for a workshop that takes place in March, your kit will not ship until March, etc.

• Kits for Recorded Workshops are shipped within two weeks of purchasing, except if ordered with a live workshop, in which case the two kits will ship together the week before the live class.
  
  If you’d prefer for your Recorded Workshop and your Live Workshop kits to ship separately, please place two separate orders.

• Purchase kits for virtual classes 4-6 weeks prior to the class date to ensure your kit arrives in time.

• Know your Time Zone and consider the workshop’s time of day. All Live Classes are scheduled on Pacific Time. Click Here to Convert Time Zones

• It’s always a good idea to check with your local postal organization to determine if the package size will get through.
  
  Contact Us if you have questions about your package.

  
  

• Check your country’s Customs and Imports Regulations to ensure that materials such as processed natural fibers and cured hardwoods are accepted.
  - Any duties/customs/VAT fees are the customer’s responsibility.
  - Please provide a phone number in the notes at checkout - most international carriers require a recipient phone number before I can ship the package.

If you are located in the greater Eugene area, you can choose to pick up your order at the Broom Shop. If you choose this option, you will receive an email when your package is ready for pick up, and we’ll coordinate pickup time via email.

Open Shop Hours are generally Monday - Thursday, 1pm-5pm.

Items are not eligible for return after delivery unless discussed and agreed upon between the customer and myself. Reasons for possible return of items include damage upon arrival, poor quality of construction, or if the customer received an incorrect item. We do our best to provide detailed photos and descriptions of each item, and small imperfections are a natural part of handmade items.

Should your item come apart within a year of purchase, I am happy to remake that item for you at no expense. Should your item come apart after a year, I am happy to discuss repair possibilities. For questions about returns, please email alyssa@hearthcraftbrooms.com

If you are returning an item valued over $75, please consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

New orders are eligible for refund and cancellation if we are contacted about the cancellation request within 24 hours of purchase. After 24 hours, if you wish to cancel your order and receive a refund, a 20% restocking fee will be deducted from the total refund amount. Orders are not eligible for refund after shipping, see above return policies.